Terms & Conditions

By accessing or using Banner (the “Service”), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you are using the Service on behalf of a union local or other organization, you represent that you have authority to bind that organization to these terms.

Banner is intended for use by US labor unions, their locals, and their employees, officers, and authorized agents. You must be at least 18 years old and able to enter a binding contract under applicable law.

You are responsible for safeguarding your sign-in credentials and for all activity that occurs under your account. You agree to use multi-factor authentication where the Service offers it for administrative roles. Notify us immediately of any unauthorized access or suspected breach.

The data you upload — including member records, contracts, grievances, dues, and documents (collectively, “Local Data”) — belongs to your union local. We store and process Local Data on your behalf to provide the Service. You are responsible for the lawfulness of collecting, storing, and using that data, including obtaining any consents required by federal, state, or local law.

We implement reasonable administrative, technical, and physical safeguards designed to protect Local Data. Specifically, we isolate each tenant via row-level security, encrypt sensitive fields (including Social Security Numbers) at rest with a separate key, log access and modifications to an audit trail, and require MFA for administrative roles where offered.

We do not sell Local Data. We do not use Local Data to train third-party AI models. See our Privacy Policy for the full picture.

Banner uses large-language-model technology to help draft reports, extract structure from documents, and surface insights from your Local Data. AI output is generated and is not legal, financial, or labor-relations advice. You are responsible for reviewing AI output before acting on it, sending it externally, or using it in any legal process (including grievance filings or contract execution).

You agree not to: (a) attempt to access or modify data belonging to another local; (b) reverse-engineer or interfere with the Service; (c) upload malicious code; (d) use the Service to harass, discriminate against, or otherwise harm any individual; (e) use the Service to circumvent any law, regulation, or court order; or (f) use the Service to send unsolicited communications outside the scope of legitimate union business.

Where a subscription fee applies, fees are billed in advance per the order form or pricing page. Subscriptions renew automatically unless cancelled before the renewal date. Fees are non-refundable except where required by law. We may change fees with notice before the next billing cycle.

You may cancel your subscription at any time from the Service or by contacting us. We may suspend or terminate access for breach of these Terms, non-payment, or to comply with law. On termination, we will make Local Data available for export for a reasonable period before deletion.

The Service is provided “as is” and “as available.” We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

We may update these Terms from time to time. If we make a material change, we will notify you by email or via the Service at least 30 days before the change takes effect. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. Any dispute shall be resolved exclusively in the state or federal courts located in New Jersey, and you consent to that jurisdiction.

Banner is a product of Orvello. Questions about these Terms? Email legal@orvello.ai.